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What to Say When You're Stuck!
How to Communicate Your Way Through Conflict with Colleagues

Conflict with customers. Conflict with yourself. In the workplace, conflict is inevitable. How equipped are you to recognize the signs that tension is building? What is your unique response style? Do you communicate your needs clearly and confidently? More importantly, are you prepared to listen for and successfully identify another person’s unmet needs? Is the defensive way that you respond to feedback and/or requests turning others against you? What could you do differently today that will make a positive difference tomorrow? During this interactive workshop, you’ll learn the answer to all of these questions, and much more. You’re guaranteed to walk away with tools and techniques to help you successfully navigate through conflicts -- whether big or small.

"We appreciate the energy you put into the presentation to make it so relative and informative for our cooperative employees. Your ability to blend humor and practical information is phenomenal. You were a "big hit!"
Audrey Williams
Manager of Training and Development
North Carolina Association of Electric Cooperatives, Inc.

"The enthusiasm you showed helped start our conference off with a bang. The way you mixed humor and a motivational message was incredible. You were awesome; thanks for making us look great!"
Mary Lowdermilk
Conference Director
North Carolina Society of Hospital Volunteers/Auxilians

"You are absolutely the best speaker I have ever heard! I related to so much you spoke about. I can't wait to go home and apply it not only to my 'work' life but also my 'home' life."
RN with Enfamil Lipil