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Managing Communications in the Workplace:
Creating a Culture of Excellence
(Note: This course can be delivered as a 3.5 hour class or a 1.5 hour conference workshop)

During this interactive workshop participants will learn the skills and attitudes necessary to communicate effectively at work. Participants will walk away with an understanding of their individual power to make healthy communications choices. Through dynamic, memorable instruction on the beneficial effect of positive words and actions in the workplace, participants will learn that will help them make a profoundly positive difference in the morale, productivity, stress level and loyalty of individuals both in and outside their organization.

- Experience a heightened sense of awareness regarding their interpersonal communication
- Learn over 100 Ego Boosting phrases
- Avoid over 100 phrases that squash morale and creativity
- Understand techniques for communicating effectively during periods of high stress, including rush-times
- Understand the negative impact that prolonged stress can have on one's behavior, body and relationships
- Increase their "emotional vocabulary" so as to discover and to be able to communicate how they really feel
- Know the difference between appropriate and inappropriate emotional expression in the workplace
- Understand how gossip has a negative effect on creating a healthy communication climate
- Know techniques for communicating so as to avoid conflict
- Understand how non-verbal behavior can have an impact on how a message is received

Contact Dr. Gaddis today to schedule this workshop for your business, association, or university.

"We appreciate the energy you put into the presentation to make it so relative and informative for our cooperative employees. Your ability to blend humor and practical information is phenomenal. You were a "big hit!"
Audrey Williams
Manager of Training and Development
North Carolina Association of Electric Cooperatives, Inc.

"Susanne's enthusiasm and outlook on life is absolutely contagious. This was a stimulating, thought-provoking course. I can easily apply the principles I've learned to my life. Worth the drive in!"
Mickey Castillo, Christian Singles Web

"Susanne is truly an inspired, effective and positive force."
Roxane Richter, Pierpont Communications, Inc.