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Difficult Conversations: How to Avoid Foot-in-Mouth Syndrome
(Note: This course can be delivered as a 3.5 hour class or a 1.5 hour conference workshop)

Simple. Direct. Powerful. Effective. Is this how you would describe your ability to communicate during difficult times? What do you say to a colleague who frequently interrupts you? What do you say when you think a colleague is not pulling their weight on a project? What words do you use to inform someone they have bad body odor? During this interactive session you’ll discover words to use and words to use during difficult conversations. You’ll walk away knowing how to communicate in a way that is persuasive, not abrasive.

You'll learn :

- Words to use and lose to gain the cooperation of others
- Common conversational stumbling blocks and how to overcome them
- How to use “meta-communication” as a tool for establishing a firm-foundation for your conversation
- Why your last impression, leaves a lasting impression
- How to identify when you need to have a crucial conversation
- Techniques for creating a “safe space” for others
- How to say what you want so as to “get” what you want

"The best decision I ever made was to hire you!"
Jim Numan
Progress Energy

"The feedback we have received has been outstanding. On a scale of 1 to 6, ratings were perfect in every category. Congratulations on an outstanding job. You were key to our program's success. "
Erin K. Benitez, CAE
Executive Vice President
Puerto Rico Hotel & Tourism Association

"Dr. Gaddis is wonderful - she provides valuable information that employees at all levels can use. Her seminars are truly motivating, and she has a warm, personal style of presenting that is well-received by everyone."
April Canik, IABC/Houston

Contact Dr. Gaddis today to schedule this workshop for your business, association, or university.