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How to Communicate Diplomatically-
Avoiding Conflict Through Clear Communication

Want to have others working with you rather than against you? Looking for a way to increase productivity and morale? In your business and personal life, communication is essential to success. During this interactive workshop participants will learn tools and techniques used by the most successful of communicators - techniques to help them communicate with clarity and confidence.

Attendees will be able to:

-Avoid words that trigger conflict
-Distinguish between assertive and aggressive behavior
-Use techniques to gain support and cooperation
-Communicate effectively during high-stress situations
-Recognize and avoid common defense mechanisms
-Think through a situation prior to taking action
-View a single situation from a variety of perspectives
-Work through common misunderstandings
-Keep negative emotions from overpowering a situation

"You could not believe how many times this week one or another of us has referred to your presentation! Thanks for your hard work and non-stop effort in making it a perfect day. We're all better for your efforts."
Ellen
Carolinas College of Health Sciences

"Outstanding. Full of great information. Great personality and delivery."
Brenda Pinsky, Project Lead
United Space Alliance, Houston, Texas

"This training was the most motivating training that I have taken in the last decade! Excellent training."
Dorothy Hood
Employee
City of Houston

"Dynamic speaker. Her energy keeps you going!"
Vicki Powers, Writer/Analyst
American Productivity & Quality Center
Houston, Texas

Contact Dr. Susanne Gaddis today to schedule this workshop for your business, association, or university.