(3.5 hour session)

Knowing what to say, how to say it and who to say it to is an important skill in any profession. It’s especially important when managing and supervising others. In fact, it’s no secret that your ability to deliver effective feedback is one of the most important skills that will contribute to your professional success.

In this interactive workshop, you’ll explore and experiment with the various ways to construct a clear and concise message. Whether you’re delivering constructive criticism, responding to specific requests, or delivering praise, you’ll learn how to communicate in a way that invokes consideration and cooperation.

"One of the most valuable gifts we can give one another is to listen."
Dr. Susanne Gaddis

"You are such a delight, and I think this was one of the best conferences I have done in 7 years that I have been in outreach. You truly touch lives in a very special way!"
Mildred Carraway
East Carolina University

"Dr. Gaddis' techniques for effectively listening and motivating others were put to immediate use by our staff. In fact, the interaction in her seminar helped our employees get to know each other and establish new friendships. Personally, her seminars have helped me in teaching classes I hold for our company - she has a terrific effect on people."
Jerry Klumas, Raytheon